Was an Apple user since way before it was "cool." Have needed almost no service on the various and many Mac, Iphones, Ipods/pads and the like. When I did Apple was always quick, more then fair and usually the repairs were covered by a warrantee.
When my Iphone came up with a seriously cracked screen, I heard of many repairs, local, off of Craiglist, etc. all would take at least a day and between $50 and $100. Phone still worked so I waited till a break in the action to get something done. Took it to the new Apple Store in the Mall. They fixed it, while I waited for FREE. Try that with a Driod, or a Zune!!!!